Contact Us
We're here to help
Reach out anytime. Whether it's a question about a device, your order, or something more technical, our team replies within one business day.
Email support
support@eternas.beauty.com
This is the single channel that reaches our entire support team. Average reply time: under 24 business hours.
Company address
KRIEGER GLOBAL SLU
C/Pedánea Mariluz Cerezo Teruel 12
30107 Guadalupe, Murcia
Spain
Hours
Monday – Friday
9:00 – 18:00 CET (Madrid time)
Closed on Spanish public holidays.
Out-of-hours emails are answered the next business day.
Before you write — quick links
Most questions are already answered in our help pages. Check these first, you might save yourself a wait:
"Where is my order?"
Track it instantly with your order number at our tracking page, or check the email we sent when your parcel left our warehouse.
"How long does shipping take?"
Detailed delivery times by region in our Shipping Policy. Most orders arrive in 2–10 business days.
"Can I return my order?"
All conditions and time windows are in our Returns & Refunds Policy. Plus our 365-day satisfaction guarantee.
"Is my device safe / certified?"
Every device is FDA & CE certified. Full breakdown of our standards in About Eternas Beauty.
Send us a message
Please include your order number (if applicable) and a short description. We'll respond within one business day.
Wholesale, press & partnerships
For wholesale, distribution, press, brand collaborations or media kit requests, write to support@eternas.beauty.com with "Wholesale", "Press" or "Partnership" in the subject line. Our team will route your message to the right contact.
Related pages
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Get in Touch
Have a question or need assistance? We'd love to hear from you.
