Beauty technology is a long-term investment. We want you to feel that every device you buy from Eternas Beauty is risk-free, transparent and worth your trust.

That's why our return policy is built around three principles: hygiene first (because our devices touch skin), full honesty about what is and isn't possible, and a 365-day money-back guarantee on sealed devices that goes far beyond what regulation requires.

For hygiene and consumer safety reasons, our base condition is simple and applies worldwide:

Once the safety seal is broken, a device cannot be returned or refunded, even if it has not been used. Our products come into direct contact with skin, and in many cases with creams, gels and serums. For the safety of all our customers, an unsealed product cannot be put back on the market under any circumstances.

For a return to be eligible

• The request must be submitted within 365 days of delivery.
• The product must be unused, in its original packaging, with the safety seal intact and unopened.
• Products opened, used, or with a tampered seal are not eligible for return.

If you reside in an EU member state, you benefit from the 14-day right of withdrawal under European consumer protection law (Directive 2011/83/EU).

You may notify us of your decision to withdraw without giving any reason within 14 days from the day you (or a third party designated by you, other than the carrier) take physical possession of the goods. Once received and inspected at our warehouse, and provided the hygiene conditions above are met (safety seal intact), we will refund the full amount of your order to your original payment method.

The cost and arrangement of the return shipment is the customer's responsibility, except in cases of defective, incorrect or undelivered products (see defective, damaged or wrong items).

For deliveries to destinations outside the European Union, returns that meet our hygiene conditions are resolved through the issuance of store credit, in the form of a gift card for the value of the returned product. This credit does not expire and may be used on any future purchase.

Please note that customs duties, taxes and clearance fees are not refundable, as they are charged by your country's authorities and not by us. The cost and arrangement of the return shipment is the customer's responsibility.

Eternas Beauty does not operate a home pickup service and does not provide prepaid return labels. The arrangement and cost of the return shipment are the customer's responsibility.

1. Email us at support@eternas.beauty with your order number. Our team will confirm whether your return is eligible and provide our warehouse address.
2. Send the product, at your own cost, to the address we provide.
3. Inside the package, include a visible note with your order number so we can identify your return.

We strongly recommend using a tracked shipping service. Eternas Beauty is not responsible for parcels lost or damaged in transit back to our warehouse. Refund or credit is processed once the product is received and inspected at our facility.

Your satisfaction is our priority. In the following cases, Eternas Beauty covers the entire cost, including return shipping:

Every Eternas Beauty device is covered by a 1-year manufacturer warranty from the date of delivery against defects in materials or workmanship under normal use.

The warranty covers

• Manufacturing defects
• Component failure not attributable to misuse
• Electrical malfunctions that occur under recommended-use conditions
• LED, light, RF, EMS or sonic output falling significantly below specification

The warranty does not cover

• Damage from accidents, drops, water exposure, mishandling
• Damage from use outside the operating instructions (incorrect voltage, prolonged sessions, etc.)
• Unauthorized opening, modification or repair
• Normal wear of consumable parts (silicone covers, charging cables, etc.)
• Cosmetic blemishes that don't affect function

How to claim warranty

Email support@eternas.beauty with your order number, a description of the issue, and photos or video of the malfunction. Our technical team will respond within 1 business day and arrange repair, replacement or refund as appropriate.

Most brands give you 14 days to change your mind. We give you a full year, on sealed, unopened devices.

Buying a beauty device is a long-term decision. We don't want you to feel rushed by a tight return window, whether you're waiting for your skincare routine to settle, holding off on opening the box until a trip, or simply wanting a second opinion before committing.

If your Eternas Beauty device is still sealed, unopened and in its original packaging, you can return it for a full refund within 365 calendar days from the date of delivery, no questions asked, anywhere we ship.

How it works

• Email us with your order number. No justification required.
• We send return instructions and our warehouse address.
• You ship the sealed device back at your own cost via a tracked service.
• Once we receive and inspect the unbroken seal, we refund the purchase price to your original payment method within 5 business days.

Original shipping costs and any customs duties paid by you remain non-refundable. This guarantee is not transferable to third-party resellers.

Once we receive and inspect your return at our warehouse, refunds are processed within 5 business days. The exact time before the money appears in your account depends on your bank or payment provider:

• Credit/debit cards: 3–10 business days after we issue the refund.
• PayPal: usually within 24 hours.
• Apple Pay / Google Pay: follows the linked card's timing.
• Store credit: issued immediately after inspection.

If 14 business days have passed since we confirmed your refund and you haven't received the funds, contact us and we'll investigate with our processor.

The following items are not eligible for return or refund:

• Opened or used products (seal broken)
• Gift cards
• Final-sale items (clearly marked at the time of purchase)
• Personalized or made-to-order items
• Items returned more than 365 days after delivery, except under the 1-year warranty or 365-day money-back guarantee
• Items received without prior return authorization, or without an identifiable order number