1. Where we ship

Eternas Beauty ships to over 115 countries across six continents. Our logistics network combines premium international couriers with trusted local carriers to make sure every device arrives quickly, safely and with proper end-to-end tracking.

2. Countries we currently do not ship to

Due to logistical, customs or regulatory constraints, we are temporarily unable to deliver to the destinations listed below. This list is reviewed quarterly and will be updated as new routes open.

Middle East & North Africa

Palestinian Territory (Occupied), Lebanon, Iraq, Iran, Syria, Yemen, Libya, Palestine, Afghanistan.

Sub-Saharan Africa

Niger, Burkina Faso, Mali, Mauritania, Togo, Liberia, Sierra Leone, Guinea, Guinea-Bissau, Senegal, Gambia, Cape Verde, São Tomé and Príncipe, Equatorial Guinea, Gabon, Republic of Congo, Chad, Central African Republic, Democratic Republic of Congo, Djibouti, Somalia, Eritrea, Ethiopia, Sudan, South Sudan, Burundi, Malawi, Mozambique, Botswana, Zimbabwe, Eswatini (Swaziland), Lesotho, Madagascar, Mauritius, Comoros.

Asia & Asia-Pacific

North Korea, East Timor, Bhutan, Turkmenistan, Tajikistan.

Europe & the Caucasus

Vatican City, Bosnia and Herzegovina, North Macedonia.

Caribbean, Central & South America

Ecuador, Venezuela, El Salvador, Belize, The Bahamas, Cuba, Jamaica, Haiti, Dominican Republic, Saint Kitts and Nevis, Antigua and Barbuda, Dominica, Saint Lucia, Barbados, Saint Vincent and the Grenadines, Grenada, Trinidad and Tobago, Guyana, Suriname.

Pacific Islands

Palau, Federated States of Micronesia, Marshall Islands, Nauru, Kiribati, Papua New Guinea, Solomon Islands, Vanuatu, Tuvalu, Samoa, Tonga, Niue, Cook Islands.

3. Shipping rates & free shipping threshold

We use simple, transparent flat rates worldwide. There are no surprise fuel surcharges, no remote-area fees and no hidden costs at checkout.

4. Delivery times & processing

Once your order is paid, our warehouse team processes it within 24 to 48 business hours. Delivery times depend on your destination and local carrier performance.

The 60-day delivery guarantee

Although the vast majority of our orders arrive well within the windows above, international shipping can occasionally face delays for reasons outside our control — local strikes, weather disruptions, customs inspections, missed pickups by carriers, and so on.

For full transparency, our policy is the following: an order is considered officially lost if it has not been delivered within 60 calendar days from the dispatch date. Past this point, you are entitled to either a free reshipment of your order or a full refund — whichever you prefer.

5. Local carriers in each region

We hand off your parcel to the most reliable last-mile carrier in your country. At checkout you'll see the exact carrier name in your local language, so you know who to expect at the door.

6. Tracking your order

Every Eternas Beauty order ships with a tracking number. You'll receive it by email as soon as the parcel leaves our warehouse.

How to track

1. Open the shipment confirmation email and click the "Track your order" button.
2. Alternatively, visit our universal tracking page at eternas.beauty/apps/track123 and paste your order number or tracking code.
3. You'll see live status updates: in transit, out for delivery, delivered.

Tracking events typically appear within 24 to 48 hours of dispatch. If the carrier hasn't scanned your parcel yet, give it a day before assuming anything is wrong — the package is in motion long before the first scan is registered.

7. Customs, duties & taxes

For orders shipped outside the European Union, local customs authorities may apply import duties, taxes or handling fees. These charges are not included in the price you pay at checkout.

• Whether duties apply, and how much, depends entirely on your country's rules and the declared value of your order.
• If your country requires payment of duties before delivery, the carrier will contact you directly with instructions.
• Eternas Beauty has no control over and does not collect these charges. They are paid by the recipient to the local customs authority.
• If you refuse to pay duties and the parcel is returned to us, the original shipping cost is non-refundable.

8. Lost, delayed or damaged packages

If something goes wrong with your delivery, we'll fix it. Here's exactly what to do.

If your package is delayed

Check the latest tracking status first. Many delays clear themselves within 2–3 days. If your order has been in transit for longer than the windows in section 4, email us with your order number and we'll open an investigation with the carrier.

If your package shows "delivered" but you haven't received it

This usually means it was left in a safe place, with a neighbor, or at a nearby pickup point. Check those first. If after 48 hours it still hasn't surfaced, email us and we'll open a non-delivery claim.

If your package is officially lost (after 60 days)

Email support@eternas.beauty.com with your order number. We will reship your order at no cost or refund you in full to your original payment method — your choice.

If your package arrives damaged

Take clear photos of the outer box and the affected products within 48 hours of delivery and email them to us along with your order number. We'll arrange a free replacement immediately.

9. Address & order changes

Need to change something on a placed order? Time matters.

• Within 4 hours of placing your order: we can usually update the shipping address, modify items or cancel the order entirely. Email us with your order number and the requested change.
• After 4 hours: your order may already be packed and labeled. Changes are no longer guaranteed, but we'll try our best.
• Once the parcel leaves our warehouse: address changes have to be requested directly to the carrier. Most carriers offer a self-service "redirect" option from their tracking page once the first scan appears.

10. Shipping FAQ

Do you ship to PO boxes?

Yes, in most countries. Some carriers (notably DHL Express) cannot deliver to PO boxes — in those cases, the system will reject the address at checkout and prompt you for a street address.

Can I ship to a different address than my billing address?

Absolutely. You can set a separate shipping address at checkout. This is the address your parcel will be delivered to.

Do you ship to APO/FPO/military addresses?

Yes, US military APO and FPO addresses are supported and ship through USPS at our standard rate.

Will I have to sign for my delivery?

Most orders do not require a signature. High-value orders (above approximately $300 USD) ship with signature on delivery for security.

Can I get a faster delivery option?

Our standard shipping is already expedited in most regions. If you need guaranteed next-day or same-week delivery, contact us before placing the order — we can arrange a DHL Express upgrade with a custom quote.

Do you offer carbon-neutral shipping?

We're working on it. Currently, several of our carriers (DHL GoGreen, Royal Mail, AU Post) operate carbon-neutral fleets on select lanes. A full Eternas Beauty offset program is on the roadmap for 2026.